Welcome to Calluna Self Catering

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Terms and Conditions


Please take the time to read through our terms and conditions before making your booking.

Three night minimum stay

We have a 3 night minimum stay policy on all bookings.

Deposits and Balances

A Dorm room single bed or Twin room booking requires a 50% deposit, with the balance paid 7 days before arrival.  If the booking is made within 7 days of your arrival date, full payment is required on booking.

Full apartment bookings require a 25% deposit, with the balance paid 60 days before arrival.  If the booking is made within 60 days of your arrival date, full payment is required on booking.

Payments

Are to be made through our secure online booking system and payment portal.  

Cancellation Policy

If you need to cancel (or amend) your booking, please notify us immediately by contacting us www.fortwilliamholiday-co-uk/contact-us.

We will try to re-let for you. If we are successful in re-letting, you will only forfeit your booking deposit.  If we cannot re-let, then you will be held responsible for a prompt payment of the full outstanding amount.

Pets

We allow pets to accompany you when you stay at Calluna. We expect you to book a whole room or apartment for your stay, we don’t ask other guests to share a room with your pet.  We ask that you keep your pet under control and as quiet as possible during your stay. They must not be left alone at anytime in the room or property. If they cause any damage to our property, we will seek damage costs from you to cover the repair.  

Check-in and departure times

Check-in time is between 3pm and 10pm.Luggage can be dropped off before this time.  When you book, if you are able to give us an indication of when you will be arriving, that would be great!

Departure time is 10am.  Your cooperation with this is greatly appreciated, as it allows us plenty of time to prepare the accommodation for new guests arriving.

It may be possible to arrive outside of these hours, please contact us if you need to do so www.fortwilliamholiday-co-uk/contact-us.

Room or Bed Allocation

We reserve the right to change to the room you are booked into, to one of the same capacity and cost, without notifying you.

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